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The Digital Community Support team – here to help

Y Tîm Cymorth Cymunedol Digidol – yma i helpu

Do you, or a friend or family member, need support with digital technology?

Would you like to know how to use a smartphone, tablet, an Alexa, or another digital device?

Pembrokeshire County Council’s digital community support team are urging you to contact them if you’d like some help, as Get Online Week approaches (16-22 October).

Matthew Wall from the team said: “We’re here to help anyone who wants to get to grips with digital technology, and is unsure about where to start.”

The team also gives advice on how digital technology can support you in your home – and provides devices on loan.

The following support is provided:

  • One to one support to build up your skills and confidence
  • Help to access digital equipment and connectivity
  • Information on what online activities and training are available
  • Face to face training sessions locally
  • Help for groups who want to access digital equipment

Matthew said they recently helped David, an older man in Pembroke, who wanted to stay in contact with his wife while she was unable to move about their home due to illness.

“First we loaned him an Echo Dot to communicate with his wife while he was pottering around the house and in the garden,” he said

“After using the device he decided to purchase a video doorbell to allow him to talk to visitors and explain that he may be a bit longer answering the door.

“To support that we loaned him an Echo Show which would allow him to view the video doorbell from the kitchen on a bigger screen than his phone.

“It also allowed him to communicate with whoever was at the door.

“This is just one example of the many ways we can help people in Pembrokeshire. Please get in touch if you’d like any advice or support.”

The digital community support team will be holding a drop-in information session with PAVS at the Riverside Library in Haverfordwest on Monday (16th October) from 10am to 3pm.

“Drop in, ask questions, and get support to get online,” said Matthew. “There’s also free data via a databank for those that meet the criteria.”

The digital community support team is funded by Welsh Government.